- Full payment is due immediately in order to secure your provisional booking. Bookings work on a first-come-first-serve basis and can only be confirmed once payment is received.
- Payment for special services and extras must be made in CASH ON THE DAY.
- Funds must reflect in our bank account before the move takes place. POP must be sent to email@example.com with YOUR NAME used as the payment reference.
- When we receive payment, a vehicle and team will be assigned to your move.
- If you wish to cancel/postpone your move, you must do so at least 5 full business days before your move date.
- If you do not cancel/postpone more than 5 full business days before your move date, you will be liable for the full quoted price of your move.
- All bank transfers must reflect in our account before the move.
- All small items to be moved must be packed into boxes or bags before our team arrives. Packing costs will apply if we are required to do this work.
- You must make sure you have the necessary manuals and specialized tools for dismantling/ handling.
- Customers must not leave any valuables lying around including cell phones, wallets and sunglasses. We will not be liable for the loss of these items.
- You must inspect the premises and truck before departure to ensure all goods have been moved and nothing is left in the vehicle.
- You, or your representative, are responsible for the security of your goods at pick up and delivery points.
- You must arrange for parking and/or any necessary cooperation and compliance with your body corporate.
- Four men must be able to carry and lift all items unless otherwise specified by you in writing.
- By agreeing to these terms you declare that all goods to be removed are your property or you have the authority of the owner to enter into a contract in respect of the goods to be removed.
- You may not defer payment to us or offset any amount due to us in the event of a claim or dispute
- D.MASTER will not be liable for any loss of income relating to damage/loss to/of any item caused by negligence or not.
The quote is based on the information provided by you, the customer. Additional charges will be applied on the day if:
- There are extra goods,
- Goods do not fit in the lift, stairs or doorway, or if the road approach and parking is not suitable for our vehicles,
- If there are parking restrictions / goods lift restrictions, or if there are steps/stairs/hill incline/extra distance or other obstacle which could affect the move.
- You request special services,
- More than 4 men are required to carry and load your goods,
- There are any delays beyond our control.
- Your furniture to be moved is insured up to a value of R100 000 at an additional cost to you.
- If your load is valued at more than R100 000 please contact us to arrange increased insurance. Failure to do so will result in the items being moved at your own risk.
- We must be notified in writing of any damages to goods within 48 hours of the move (delivery). The time limit is essential.
- We will not be liable if you were careless in the non-avoidance of any damage or any part of the damage was sustained due to your own negligence.
- In the event of a claim, the client will have to pay the excess required by the insurer
- The following are not covered by our insurance:
- Furs, jewellery, bullion, precious and semi-precious metals and stones, curiosities, items of art, money, documents, stamps, sunglasses, keys, cell phones, tablets, laptops, data.
- The functioning of electronic equipment and motor-driven goods
- Firearms, explosives, dangerous substances
- Foods and drinks
- Any goods not packed or unpacked by our movers
- Items left inside furniture and loose unpacked items
- Property or goods damaged as a result of difficult access (unless we were told about this 48 hours before the move time)
- Documents or other things that can be used as negotiable instruments
- Faults of any type related to the insured goods, such as (but not limited to) defects, workmanship or professional advice
- The consequences of delay, depreciation, loss of market or other charges related to or resulting from the transportation of your goods
- Actions related directly to your insured goods, such as (but not limited to) gradual deterioration or inherent or latent defects.
- Inherent vice or defect, vermin, insects, damp, mildew or rust
- Wear and tear or gradual deterioration (including the gradual action of light or climatic or atmospheric conditions), unless following an accident or misfortune not otherwise excluded
- Mechanical, electronic or electrical breakdown, failure, breakage or derangement of the insured property, unless following an accident or misfortune not otherwise excluded
- Property outside South Africa, Namibia, Botswana, Lesotho, Swaziland, Zimbabwe and Malawi